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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All ELCOS products

The group "New Technologies" offers for review the products of the plant ELCOS: inverter, gasoline, diesel generators from 1 to 15 kVA, from 10 to 35 kVA, from 10 to 40 kVA, from 50 to 100 kVA, from 105 to 250 kVA, from 275 to 400 kVA, from 450 to 630 kVA, from 1250 to 3000 kVA, gas engines
  • Generators in the casing ELCOS
    Generators in the casing
    PRO series, etc.
  • Generators of open design on the frame ELCOS
    Generators of open design on the frame
    BF series, etc.
  • Ultra-quiet generator sets ELCOS
    Ultra-quiet generator sets
    SS series, etc.
  • Generators in container design ELCOS
    Generators in container design
    CN series, etc.
  • High-performance generators ELCOS
    High-performance generators
    TLC series, etc.

NEW TECHNOLOGIES GROUP

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